Return Policy

EXCHANGE:

We offer FREE Exchange for 10 days. Please visit our branch for exchange. Locations are available at our contact page.

REFUND:

Online refund is currently not available. Please visit our Showroom for exchange or refund of your order. Showroom locations are available at our contact page or call +971 6 5216303

NOTE: Refunds will be done only through the Original Mode of Payment.

ORDER CANCELLATION:

Orders can be canceled any time before they are processed. Once the order is shipped, you will receive an email containing the tracking information. Make sure to check your spam folder as well. Burj Al Falah may cancel orders for any reason.

Common reasons include: the item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.

Cash on delivery orders will be canceled if they are not confirmed within 7 days of order placement.

Avoid any delivery delay by providing your full address along with your contact details.

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.